Frequently Asked Questions
Everything you need to know about our premium tailoring and service.
What is the standard delivery timeframe for domestic orders?
Standard shipping typically takes 3-5 business days, while express delivery options are available for arrival within 1-2 business days to most metropolitan areas.
What is your return policy for online purchases?
We offer a 30-day return policy for all full-priced items, provided they are in original condition with tags attached. Sale items may be subject to different conditions or exchange-only terms.
How do I ensure I select the correct suit size?
We recommend referring to our comprehensive Size Guide found on each product page. For a perfect fit, we also offer in-store tailoring services at most of our retail locations.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines vary by region and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and interest-free installment plans such as Afterpay.
How should I care for my M.J. Bale wool garments?
To maintain the integrity of our high-quality Australian Merino wool, we recommend professional dry cleaning only and using a cedar hanger to preserve the garment's shape.